Crisis communication teaches one hard truth: silence doesn’t calm a crisis — it fuels it. When leaders fail to engage, their silence is easily read as indifference. That was the uncomfortable impression some participants felt during the second day of the recent National Security Summit organised by the Nigeria Union of Journalists (NUJ) in Abuja, where senior security officials were absent.
NUJ summit: When security chiefs avoided the press, By Yushau A. Shuaib
